01 / Overview
How this policy works
This Privacy Policy explains how Focused Exterminators (“Focused Exterminators,” “we,” “our,” or “us”) collects, uses, shares, and protects information when you visit focusedexterminators.us, submit a form, call us, or otherwise use a page that links to this policy. It is written for this website and replaces the generic reference policy supplied for drafting purposes.
By using the website, you acknowledge that you have read this policy. If you do not agree with the practices described here, please do not submit personal information through the website. This policy does not create a service contract between you and any contractor.
02 / Information
Information we collect
Information you provide
When you contact Focused Exterminators, you may provide your name, phone number, email address, property location, the type of pest concern, the contents of your message, and any other details you choose to include. If you call us, we may receive the phone number and information you share during the call. The website form also includes a TCPA consent checkbox for calls or texts related to your request.
Information collected automatically
Our hosting and security systems may process technical information such as IP address, browser type, device type, operating system, referring page, approximate location at the city or region level, pages viewed, and time of access. This information can help us keep the website working, protect it from misuse, understand broad traffic patterns, and diagnose errors.
Cookies and similar technologies
The website may use essential cookies or browser storage required for basic operation, security, accessibility, and preferences. We may also use privacy-conscious analytics or similar tools in the future. You can control cookies through your browser settings. Blocking essential cookies may affect some website functions.
03 / Purpose
How we use information
We may use information to:
- Respond to calls, forms, emails, and other requests.
- Understand the property concern so we can discuss relevant pest-control next steps.
- Send service-related communications, including appointment or request follow-up.
- Maintain, secure, troubleshoot, and improve the website.
- Prevent spam, fraud, abuse, unauthorized access, and other harmful activity.
- Comply with legal obligations, respond to lawful requests, and protect rights, safety, and property.
- Evaluate broad, de-identified website activity and content performance.
We do not use the information you submit to make automated decisions about your eligibility for housing, employment, credit, insurance, or government benefits.
04 / Sharing
When information may be shared
We may share information with vendors that help operate the website or communicate with you, such as hosting, email, security, analytics, customer-communication, and technical-support providers. Those providers may process information only for the services they perform for us or as otherwise allowed by law.
If you ask us to connect you with a service professional, referral partner, or independent contractor, we may share the contact details and project information needed to respond to that request. Those parties operate independently and have their own privacy practices. We do not control how an independent contractor uses information after receiving it directly from you or through a connection you request.
We may also share information during a business transfer, to comply with a subpoena or other lawful process, to investigate fraud or security issues, or when necessary to protect the rights, property, or safety of Focused Exterminators, visitors, contractors, or the public. We do not sell personal information for money as a routine part of operating this website.
05 / California
CCPA rights
If the California Consumer Privacy Act applies to you, you may have rights to know what personal information we collect, use, disclose, or sell; request deletion; opt out of certain sales or sharing; correct inaccurate information; and receive equal service when exercising a privacy right. The availability and scope of a right can depend on legal exceptions and the context of our processing.
To make a request, email privacy@focusedexterminators.us with “CCPA Request” in the subject line or call (945) 307-3080. Tell us whether you are requesting access, deletion, correction, or an opt-out. We may ask for information reasonably needed to verify your identity and may ask an authorized agent to provide proof of authority. We generally respond within the time required by applicable law.
06 / Choices
Opt-outs and communication choices
- Email: Use the unsubscribe link in a marketing email or write to privacy@focusedexterminators.us. We may still send service-related messages you request or that are necessary to respond to you.
- Calls and texts: If you consent to receive calls or texts, you can ask us to stop. You may reply STOP to a text message when that option is available. Consent is not a condition of purchasing a service.
- Cookies: Adjust your browser or device controls to delete or block cookies. Essential controls may continue to operate for security or basic functionality.
- Do Not Track: Because browser signals are not standardized, the website may not respond to every Do Not Track setting.
07 / Security
Security and retention
We use reasonable administrative, technical, and organizational measures intended to reduce the risk of unauthorized access, misuse, alteration, or disclosure. No website, transmission, or storage system can be promised completely secure. Please do not send sensitive information such as government identification numbers, payment-card numbers, medical records, or account passwords through a website form.
We retain information only as long as reasonably necessary for the purpose collected, to maintain business and communication records, resolve disputes, protect the website, comply with law, and enforce agreements. Retention periods can vary based on the type of information and the context of the request.
08 / Age
Age restrictions
The website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can review the request and take appropriate action.
09 / Updates
Changes to this policy
We may update this Privacy Policy when our website, practices, legal requirements, or vendors change. We will post the updated version on this page and revise the “Last updated” date. If a change materially affects how we use information, we may provide an additional notice when appropriate.
10 / Contact
Questions about privacy
Focused Exterminators
McKinney, Texas
Phone: (945) 307-3080
Email: privacy@focusedexterminators.us
For general service questions, visit the Contact page. For information about how the website works, start at Home or browse Services.